eToro Review

Strength 2 – eToro Trading Platform

There is the choice of a Webtrader or desktop trading platform available across all major languages. These are exclusive to the eToro platform with a unique clean design, ease of use interface, and advanced functionality. That said, only the watchlist is customisable with all other panels fixed. Both indicative prices and current market prices are displayed on the platform. There is advanced search functionality with predictive text and a range of placing orders:

• Market Limit
• Stop Loss

Leverage can also be set for any position that is opened. You can also view a Fee report to see the total fees you have paid overtime or on a particular trade. Finally, you can set alerts on your desktops such as an icon update for market sensitive events or movements.

There is the option of a demo account or you can trade with real money on a live account through the eToro platform.

Mobile Trading Platform

The eToro mobile app is available on Apple and Android devices for those looking to trade on the go. The mobile trading platform allows trading CFD stocks, indices, EFTs, forex (currencies) as well as commodities. Social trading such as the ability to copy leading investors is also available using the mobile app. A bit advantage of the mobile trading platform is that you can get notifications of movements across relevant markets.

eToro Platform Charts

There is the choice of standard charts or ProCharts. The below screenshot shows an eToro ProChart giving insights into their functionality, including changeable:

• Time-frames from 1 minute to 1-week intervals
• Time-zones based on your Australian location
• Layouts from 2×2 to 3×3
• Multi-asset platform comparison such as forex pairings

This eToro review focused more on the Trader Chart feature, which like social trading is unique to the trading platform. Traders can visualise the performance of individual traders and understand profit-loss amounts over set periods. For example, you can calculate “what profit or loss will be made if I copied trader XYZ 2 months ago with a starting capital of $5,000?”. This traders performance chart can then be compared to other indices or traders or even individual share performances. Below compares three traders’ performance over a set period.

Conclusion Of The eToro Trading Platform

eToro offers-an-easy to use trading platform on mobile and desktop devices. The key issue though is that this platform is unique to eToro, making it hard to switch online brokers and learn a new interface. The other key issue is the lack of functionality of features such as guaranteed stops and customisable charting. Generally, if social trading is your core interest the eToro trading platform will meet your needs. If you’re looking for an online broker with more advanced platforms across CFDs and forex trading, then Pepperstone may be more suitable for you.

Strength 3 – Tradable Markets Including Cryptocurrencies

There are seven key markets that can be traded on eToro with leverage varying by asset class.

Forex (Currency)

Currency markets are the most traded in the world, with over $5 trillion USD dollars traded every working day. Markets are open 24 hours, 5 days a week, with small movements regularly occurring. Larger movements can also occur when market sensitive announcements are made, such as jobs data or interest rate decisions of a reserve bank. eToro offers the major currency pairs from EUR/USD, GBP/JPY through to exotic pairings such as NZD/CHY

Cryptocurrencies

Cryptocurrencies from Bitcoin, Bitcoin Cash, Litecoin to Ethereum have increased in trader volume with high volatility on a daily basis. When a trader trades on crypto-assets such as Bitcoin in Australia (under ASIC) they are NOT purchasing an underlying asset. Rather than purchasing crypto, a Contract For Difference (CFDs) is exchanged so no actual cryptocurrency is purchased by eToro on a traders behalf.

eToro offers cryptocurrency trading on 17 digital currencies (Bitcoin BTC, Ripple XRP, Dash, Neo, etc.) with low trading fees and 0% commissions.

Important note: For clients of eToro (UK) Ltd, namely UK retail traders, cryptocurrency trading is not allowed starting from Jan 2022. Due to the regulatory frameworks imposed by the UK’s FCA, regulated brokers are prohibited from offering crypto assets to retail traders. Only institutional UK traders who are able to meet the ESMA requirements can have access to crypto trading. Traders from Europe and the rest of the world can still access cryptocurrencies through other eToro subsidiaries.

Share CFDs

CFDs work by not actually purchasing a share but speculating if it will increase or decrease using leverage. With over 1,000 shares to choose from on exchanges worldwide, there are a plethora of opportunities for traders. Clients of eToro Australia Capital Ltd (ASIC regulated) can access leverage of between 10:1 to 20:1 amplifying opportunities and risks, which is how CFDs work. Understand that CFDs are complex instruments and it’s recommended to use a trial account if you’re new to leveraged products.

Commodities

Another way to trade with leverage is through commodity trading across valuables from oil, gold to platinum. Traded as CFDs, traders can short a commodity if they predict prices to fall or trade long if prices are predicted to rise. The key commodities traded through eToro are:

• Gold
• Oil
• Natural Gas
• Platinum
• Silver

Exchange-Traded Funds and major Indices can also be traded as CFDs with leverage.

Conclusion Of eToro Tradable Markets

eToro offers all the tradable markets in the form of CFDs from cryptocurrency, shares to forex. The only negative is eToro doesn’t offer stockbroker services that allow an individual to buy shares (not CFDs shares). Only large retail online brokers like CMC Markets or IG offer these services, but they don’t offer the social trading experience of eToro. Overall, an individual can easily use one broker for a stockbroker and another for tradable markets, in which case eToro has the investment product to suit your needs.

*Your capital is at risk ‘68% of retail CFD accounts lose money’

Weakness 1 – Poor eToro Reviews Based On Customer Support

eToro reviews are one of the poorest on Trust Pilot of any online trading broker. Below shows the score of etoro.com is below 4/10 with 42% of traders leading reviews that are ‘poor’. 

The poor eToro reviews were based on three core areas:

1) Poor Customer Support

While eToro state that they offer 24-hour customer service, 5 days a week, no contact number is listed. Rather as shown below, users are encouraged to visit the help centre (with FAQs) or to open a ticket. The other details given are the official address: eToro Sydney office, Level 33, Australia Square, 264 George Street, Sydney NSW 2000 and e-mail address, but these are for corporate enquiries.

Some live chat is available within the eToro platform but many reviews stated: “The support is really bad, live chat usually not working”.

2) Losses With the Broker

eToro.com states that 75% of retail investor accounts lose money when trading CFDs with this provider. Many of the negative reviews are based on these customers, with many complaints related to losses attributed toward fees discussed later in this eToro review.

3) Issues With Copy Trading

The final issue brokers had was with regard to copy trading based on perceived errors and issues with deposits and withdrawals. While it’s hard to verify each review in these areas with each quite different, there are clearly issues in the social trading element for some traders.

Summary Of We Etoro Scored Poorly For Reviews

While it’s logical that most reviews will be from upset customers, the sheer weight of negative eToro reviews is a concern compared to other brokers such as Markets.com. The key issue is customer support, which unlike other online brokers lacks a contact number and a dedicated account manager. If you’re self-sufficient when it comes to navigating the broker features, this won’t be a factor, but if you want the support when you need it, then eToro may not be the right broker for you.

eToro Trading Is High Risk With Few Safeguards

All forex brokers in Australia have trading instruments as CFDs. These CFDs are included leverage, which means you can trade a multiple of your deposit. Leverage means you are more exposed to the market, which can lead to greater profits from movements but also losses. As stated above, 75% of retail investor accounts lose money with eToro, so it’s important to have safeguards in this high-risk environment. Below goes through some of these.

Stop-Loss Orders – Yes

eToro has stop-loss order functionality. This means a trader can set the maximum amount they are willing to lose on a trader and when that price-point is achieved the software exits the trader from the market. The same applies once a profit target is reached. Below shows an example stop-loss order on a copy trader.

Guaranteed Stop Loss Orders – No

While a stop-loss order is useful to determine the maximum amount a trader wants to lose on a trade, the figure isn’t actually guaranteed. This is due to ‘slippage’ which is when volatility is high and the software program is unable to exit the trader at the price requested. This can lead to losses substantially exceeding the amounts set. The only way to stop this is by placing a guaranteed stop-loss order. This is not available with eToro, and if this feature is important to you, another broker may be more appropriate.

Negative Balance Protection – Yes

Like a stop-loss trigger. eToro has a margin call trigger, which exits a trader when they reach zero balance. This is standard across online, but in extreme situations losses may exceed the online trading deposit. While some brokers will request a repayment of a negative balance, eToro offers negative balance protection. This means that they will pay the difference when losses exceed a traders deposit.

Conclusion On eToro Safeguards

eToro having negative balance protection is a real positive with the ability of online trading, knowing that losses won’t exceed the deposit. There is also stop-loss functionality to help determine preferred profit/loss levels, but these are not guaranteed which need to be understood. Overall, while not perfect, the safeguards help manage the high-risk environment of CFDs trading. If you are new to leverage, then an eToro demo account is recommended. A broker more suited to beginner traders is Plus500.

eToro Has High Spreads And Fees

eToro has no commissions similar to Plus500. This may seem like a positive, but there are other fees that make the brokerage of eToro higher than low fee forex brokers as shown below.

Spreads

eToro has spreads on all their CFDs products. This is the difference between the ‘buy’ and the ‘sell’ price stated on currency pairs, cryptocurrencies, and EFTs.

The spreads are generally higher than other ECN Forex Brokers, such as Pepperstone and IC Markets as there are no commissions. This is because eToro uses a Market Maker trading execution model. Below shows for example of two key eToro spreads.

For EUR/USD is 3 pips compared to Pepperstone, which is 1.16 and 1.1 for IC Markets. Another is the GBP/USD which is 4 pips compared to Pepperstone which is 1.49 and for IC Markets is 1.4,

Withdrawal Fees

eToro, unlike most online brokers, charges a flat USD withdrawal fee of $25 USD per transaction. The minimum withdrawal amount is also set at $50USD. While this amount may seem low, most brokers don’t have such a fee, and this fee can add up over time.

Inactive and Overnight Fees

In addition to the $25 withdrawal fee and spreads, eToro charges also include an inactivity fee. This is charged when an account is not logged into for a 12 month period with a charge of $10 USD. Fees are also charged when holding a position for a sustained period (overnight) which varies by the investment product and is shown within the site.

Conclusion On eToro Exchange Commissions And Fees

While no commissions may seem like eToro has low brokerage, the high spreads and other charges mean fees will be higher for most trading activity. While eToro may suit your trading strategies, you will need to take into account the higher brokerage charged by the online broker. We recommend Pepperstone if spreads, commissions and trading experience are important for your trading requirements.

Trading with eToro for United Kingdom Clients

eToro (UK) Ltd has the business registration number 7973792 and is regulated by the FCA  with the license FRN 583263. The registered company address of eToro is 5 Fleet Place, London EC4M 7RD with business operations located on the 24th floor, One Canada Square, Canary Wharf, London E14 5AB. Contact for eToro is +44 02038687213.

Leveraged Trading – Retail vs Professional

In line with FCA requirements that follow ESMA MiFID directives, has two types of classification for its clients. These are retail and professional. Retails clients are all clients except those who successfully apply for a professional qualification. To qualify as a professional client, 2 of the following conditions need to be met:

• Have made at least 40 trades of significant size over the previous 12 month period (avg 10 per quarter)
• Manage a portfolio of 500,000+
• Worked in a relevant position in the finance industry for a period of at least one year

Professional traders will be able to access higher leverage than retail traders. Below compares the leverage differences for retail and professional traders.

Retails Traders Leverage

• 30:1 for major currency pairs
• 20:1 for minor and exotic currency pairs, gold and major indices
• 10:1 for commodities (excluding gold) and minor stock indices
• 5:1 for shares CFD
• 2:1 for cryptocurrency CFD

Professional Traders Leverage

• Up to 400:1 for Forex